Terms and Conditions | Purple Fox Plumbing ltd


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Here at Purple Fox Plumbing ltd, we want you to feel secure in the work that we do. To provide the best service, we set some ground rules. Read our full terms and conditions below, but here are some important ones to start you off:

  • We offer a 6-month guarantee on all new boiler installations covering callouts for the new boiler and thermostat.
  • A 50% deposit must be paid a minimum of 24 hours before work is due to commence.
  • We reserve the right to refuse any work should our engineers feel unsafe.
  • Full payment must be made within 24 hours of job completion.

The following Terms and Conditions apply to the provision of services detailed in our quotation (Services) by Purple Fox Plumbing Ltd to the person buying the services (you or Customer).

  1. You are deemed to have accepted these Terms and Conditions when you accept our quotation, or from the date of any performance of the Services (whichever happens earlier), and these Terms and Conditions and our quotation (the Contract) are the entire agreement between us.
  2. You acknowledge that you have not relied on any other statement, promise, or representation made or given on our behalf. These Conditions apply to the Contract to the exclusion of any other terms that you try to impose of incorporate, or which are implied by trade, custom, practice, or course of dealing.
  3. These Terms and Condition apply to the supply of any goods as well as Services, unless we specify otherwise.

    General Terms and Conditions

  1. Purple Fox Plumbing Ltd will complete all work stated on the quotation provided to you for the fixed price provided.
  2. Our quotation is valid for 1 month. After this time, Purple Fox Plumbing Ltd may need to amend the quotation to account for changes in material price and/or availability.
  3. We will use reasonable care and skill in our performance of the Services which will comply with the quotation. We can make any changes to the Services which are necessary to comply with any applicable law or safety requirement, and we will notify you if this is necessary.
  4. Unless specifically stated, the price we quote does not include the cost of removing any dangerous waste materials, such as asbestos, that we could not reasonably identify when we gave you the quote. You can call a specialist contractor to remove these dangerous materials. When asbestos is removed you will need to produce a ‘Clean Air’ certificate, which you can get from the asbestos removal company, before we can continue to work at your property.
  5. Any time frames we give you are our best estimates and we will endeavour to comply with those time frames. If delays become likely, we will let you know as soon as possible. Time is not considered to be the essence of the contract, and the price of the works shall not be affected by time used to achieve completion.
  6. When changing to either a ‘combination’ or ‘system’ boiler there will always be a small risk that the existing pipework may leak due to the increase in system pressure. Purple Fox Plumbing Ltd does not accept liability for repairs to existing pipework or consequential loss.
  7. Occasionally, Services may result in necessary aesthetic compromise, such as cuts or holes. Our installers will endeavour to correct aesthetic faults, such as filling holes, wherever possible and within reason, but they will not permanently finished or redecorated. You may wish to consider employing the services of a skilled professional if we do not meet your expectations. We have not allowed for any additional remedial works in this regard, unless specified in the quotation. Equally, materials supplied may not match existing finishes, and we strongly advise you to supply these yourself to achieve best results.
  8. Where permissions are required to commence Services at your property, it is your responsibility to ensure that you have secured these permissions prior to work commencing. If you do not ensure you have the necessary permissions, you may be prosecuted by any affected party.
  9. Our pricing structure has allowed for the removal of all metal waste. All metals removed during a Service are the property of Purple Fox Plumbing Ltd unless relinquished. In some circumstances, removal of metals may not be completed in the same day of the installation.
  10. You will need to have an adequate gas and electricity supply to your property before we can start the work. We require free use of gas, water and electricity throughout the duration of the works.
  11. We will always endeavour to locate a boiler, radiator, pipework or any other material or product in the position agreed at survey. This may alter due to unforeseen technical difficulties. We recommend that you always confirm the dimensions of any component (such as boiler or radiator) on the manufactures website and/or literature.
  12. Unless we are replacing them or fitting a new heating and hot water system, we have assumed that all radiators in the property are working correctly. Whilst a power flush may remove minor blockages, it will not clear solid debris.
  13. Larger properties or those with microbore pipework may require a large amount of time to balance the system. As standard, all our boiler installations include system balancing however properties with 4 or more bedrooms and/or microbore pipework may require specialist balancing. This is not covered under any quotation unless specified.


  1. Purple Fox Plumbing Ltd takes a 50% deposit in order to secure an installation date. This is refundable up to 24 hours before your chosen installation date.



  1. Any remaining balance shall be paid in full on the day of completion of works. Any extension to this timeframe should be discussed and agreed upon before the completion of Services.
  2. You must pay us for any additional services provided by us that are not specified in the quotation, in accordance with out then current, applicable rate in effect at the time of performance, or such other rate as may be agreed between us.
  3. Should any repair works be necessary following any damage to your property caused by negligence, you may withhold a maximum of 10% of the remaining balance until completion of any repair work. Once any repair works are completed, the remaining balance shall be settled in full.
  4. If you do not settle your outstanding balance immediately following the installation, you may incur late payment charges and your credit file could be affected.
  5. Receipts for payment will be issued by us only at your request.


  1. i. You may cancel this agreement at any time by providing a minimum of 24 hours notice prior to the commencement of works, and by calling 07572 921 752 or emailing office@purplefoxplumbing.co.uk
    ii. If you cancel your agreement without providing 24 hours notice, the deposit will be non-refundable.
    iii. If you cancel your agreement after work has commenced, we will charge you reasonable costs for any work already carried out and/or any goods already installed into your premises. We consider work commencing on the morning of the agreed installation date.
  2. We may cancel the Services prior to commencement under extraordinary circumstances. In this situation we will arrange a full and immediate refund of your deposit.
  3. We can withdraw, cancel, or amend a quotation if it has not been accepted by you, or if the Services have not started.
  4. If, due to circumstances beyond our control, we have to make any change to the Services or how they are provided, we will notify you immediately.

Guarantees and Warranties

  1. i. Purple Fox Plumbing Ltd provide a comprehensive 6-month labour warranty on Services provided.
    ii. This cover does NOT include any component we have installed which develops a fault within this timeframe. In cases such as this, the Customer should contact the manufacturer.
    iii. Where Services include pipework, no guarantee can be given as to the integrity or suitability of any of your existing components that our engineer may connect to during the course of the installation (e.g. Radiators, Pumps, Pipework, Showers, and Taps.)
    iv. Purple Fox Plumbing Ltd is not liable for any faults that may develop in any area where our engineers have not touched, either during or after Services are carried out.
  2. i. Purple Fox Plumbing Ltd will endeavour to correct any fault that falls under the comprehensive 6-month labour warranty.
    ii. Where the Company cannot correct the fault themselves, the Company reserves the right to employ another relevant trade on their behalf.
    iii. Where the Company cannot correct the fault themselves, and chooses not to employ a relevant trade, Purple Fox Plumbing will pay financial compensation that has been agreed upon between the Company and the Customer, and does not exceed 100% of the original cost of Service.
  1. Any boiler installed by us will be registered by us, and guaranteed by the manufacturer. The manufacturer’s guarantee will depend on the manufacturer and model of the boiler, and be subject to the manufacturer’s terms and conditions.

Liability and Indemnity

  1. Our liability under these Terms and Conditions shall be limited as set out in this section.
  2. The total amount of liability is limited to the total amount of Fees payable by you under the Contract
  3. We are not liable (whether caused by our employees, agents, or otherwise) for:
    i. any indirect, special or consequential loss, damage, costs, or expenses, or;
    ii. any loss or profits; loss of anticipated profits; loss of business; business interruption; or other third party claims, or;
    iii. any failure to perform any of our obligations if such failure or delay is due to any cause beyond our reasonable control; or
    iv. any losses caused directly or indirectly by the choice of Services and how they will meet your requirements, or your use of Services or any goods supplied in connection with the Services. 
  4. As water supply rates can change, Purple Fox Plumbing Ltd is not responsible for failure of your hot water system due to inadequate or fluctuating water supply. Where combi boilers and unvented cylinders are supplied, it is not uncommon to find that hot water flow rates are reduced if more than one tap or outlet is used simultaneously. This is characteristic of these systems, and is not considered a fault or defect.
  5. If we cause unnecessary damage due to negligence, we will ensure action is taken in a reasonable timeframe to repair any damage. The Company accepts no responsibility for damage which is attributable to structural defect or weakness unless such damage is a result of  negligence.
  6. Neither party is liable for any failure or delay, where such failure or delay results from any cause that is beyond the reasonable control of that party. If the delay continues for a period of 90 days, either party may terminate or cancel the Services to be carried out.

Data Protection

  1. When supplying Services to the Customer, Purple Fox Plumbing Ltd may gain access to and/or acquire the ability to transfer, store, or process personal details of the Customer.
  2. Purple Fox Plumbing Ltd will only process personal data to the extent reasonably required to enable it to supply Services to the Customer.
  3. Purple Fox Plumbing Ltd shall not disclose any personal data to any third party’s purposes, unless on a strict “need-to-know” basis.

Our Commitment

Purple Fox Plumbing Ltd will alway strive to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below:

In the unlikely event there is anything you are not completely satisfied with, please contact us so that we may rectify any problem as soon as possible. We ask that you call us on 07572 921 752 if the problem is urgent, or email us via office@purplefoxplumbing.co.uk

Your complaint will be handled in the following manner: 

  1. We will acknowledge your complaint promptly. 
  2. We will contact you either by telephone or email to discuss your complaint and agree a way forward, within 7 days if not sooner. 
  3. We will endeavour to send a final response to you within 8 weeks of receipt of your complaint, if not sooner. If we are unable to provide you with a final response within this time frame, we will write to you explaining why and advise you when you can expect a final response.